Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Resolution Guarantee

  • Each ticket you send to our technical assist staff will be replied to within about 60 mins. The standard queries will be responded to right away. Yet, if the service request you have sent us needs some help from a trained technician, we will address the ticket to him and will notify you about the hold–off.

  • Top quality support service
  • Top–quality Tech Assistance Service

  • Our technical assistance Department will be online for you day–and–night to to handle all assistance request tickets that you submit. We offer tech help for all programs that are pre–installed on your server. These include our custom made Control Panel, the preferred Operating System as well as the server management panel (with regards to the VPS type).

  • Intuitive help center
  • A Descriptive Help Zone

  • An exhaustive and frequently updated knowledge base is included in our custom–built Control Panel. It offers quick tips on how to perform all the standard website managing jobs. The Help section provides exhaustive how–to tutorials and step by step video courses. You can access the Help area by pressing the Help or Video buttons in the upper right corner of each Control Panel section.