Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • In the Control Panel you will find an in–depth Help section offering tons of articles and regularly asked questions. They are answered by our support team of experienced technicians. Just type in your question and our intelligent software will provide you with the most appropriate answer.

  • Top quality support service
  • Tutorial Video Clips

  • We have compiled a collection of how–to video tutorials that visually display how to sort out a common problem connected with your cloud web hosting plans account. You will find the videos in the Help Center section.

  • Intuitive help center
  • A One–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 tech support service and include a 60–minute support ticket response guarantee. Our skilled technicians will be available 7 days a week and will resolve any issue that you might possibly stumble upon within less than sixty minutes after the technical support ticket submission. Normally, an answer will be given to you in less than 20 minutes.