Technical Support Channels

  • 1 hour ticket response time
  • A One–Hour Response Guarantee

  • Every single assistance request you send to us will be attended to within maximum 1 hour. In case your trouble ticket or email calls for further assistance from an administrator, we will forward it and leave a note to inform you that your issue is being worked on. If you take advantage of our Managed Servers package, any of the services included there will be carried out at a time of your preference.

  • Top quality support service
  • A First–Class Help Desk Support Service

  • We will be online for you 24x7x365 to reply to any enquiries that you may have connected to our Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require assistance tackling server administration procedures, you can take advantage of our Managed Servers package, which includes data backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting services

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Control Panel was pre–installed for every dedicated web hosting plan. Among its characteristics is a very useful integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most help articles in addition video versions which show all the operations that you can carry out in a very illustrative manner. You can find all the how–to articles and the video tutorials in the top right corner of each Control Panel section.