The client support that you can get from your cloud web hosting company is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have a technical issue with an active account. Timely and accurate info regarding a question or a problem can save you lots of time and efforts, not mentioning that this could often be a proof that you're ordering from a real hosting supplier not from some reseller. If you obtain a hosting account via a company that doesn't own its servers and it can't access them directly, it's very likely that you'll wait for a couple of days to receive a response to any kind of query, which means that your web sites may remain offline for ages. Alternatively, a supplier that offers different options for communication and has a tech support staff available any time can assist you right away and help you minimize or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud web hosting services come with 24/7 technical support plus various options for communication. In case you do not have an account yet, you can give us a call or come on our live chat and chat with a live representative, to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you'll never end up getting a service which you can't use effectively. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is strictly technical or it requires additional analysis. In contrast to the majority of suppliers that you can find today, we reply to all tickets within the hour, so you won't have to wait for a whole day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you will be able to reap the benefits of our 24/7 support services even on official holidays. Your websites will be available all of the time and so will we. With a number of contact options, you'll be able to select the best approach to get in touch with us and find out about our services if you do not have an account yet, or ask for support in case you are already our customer. You will be able to give us a call, start a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options have 1-hour reply time guarantee, even though it hardly ever takes more than 20 minutes to get assistance regardless of the complexity of the issue. Using our customer and technical support services, we'll be available for you anytime you need us, not several days afterwards.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any server-related issue or forvarious issues and questions associated with the pre-installed software the server comes with. If you haven't acquired your VPS server plan yet, you can find out more information about our solutions by giving us a call or through our live chat service. For more technical problems, you'll be able to send an email message or open a trouble ticket from your billing Control Panel and you'll get support within a maximum of 1 hour irrespective of the time of the day, even on holidays and weekends. The typical answer time usually doesn't exceed 30 minutes. In case you'd like to have assistance with third-party software, you are able to reap the benefits of the Managed Services upgrade which you can include to each VPS package and our admins will assist you with any installation or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server through us, you'll be able to contact us at any time using a number of channels and the max time that you'll have to wait for a reply is up to one hour, so you can forget about waiting an entire day. Our customer and technical support service is available 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything related to the applications which are pre-installed on your server. To contact us about a tech issue, you'll be able to open a ticket via the Help section of your billing Control Panel or you can send us an email. In case you have any kind of basic questions or you would like to find out about our hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. In the event that you'd like to have support for third-party software that you cannot install or manage properly, you are able to add the Managed Services upgrade to your package and our system administrators will assist you.