Despite the fact that this is not the most importantfactor for you to distinguish a dependable cloud web hosting company from a bad one or a reseller from an actual provider, being able to call and talk to a live person is a sign that you aren't using the services of a one-person firm and that you can get in touch with someone when you need support. The telephone support for hosting services may vary from standard to professional, thus the issues which can be resolved with a phone call differ depending on the particular provider. In the general case, these issues are more basic and include billing or 1st level tech issues since more difficult issues generally need a support ticket where both you and the system administrators can follow what's going on with a given situation. Nonetheless, the option to call your provider will save you a lot of time and efforts for the numerous small issues which may eventually show up when you manage your website hosting account.

Phone Support in Cloud Web Hosting

Since we have live phone support 14 hrs daily, you are able to get in touch with us and talk to one of our customer support agents to find out more about any of the cloud web hosting plans that we provide and ensure that our servers match the system requirements for your web sites prior to purchasing anything. For your benefit, we have telephone numbers on as many as 3 different continents so you'll be able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already an existing customer, you will be able to call us about general and billing matters, and even about some technical ones. If the issue is strictly technical or it can take longer time to investigate, you will have to employ our ticketing system, that will allow both you and our tech support crew to monitor the info given by each side.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we offer include live phone support for fourteen hours daily. If you're not sure which plan is appropriate for your sites, you'd like to learn more about a plan's specifications or you need any other kind of information about our solutions, you have the option to call any of the local numbers that we have in the United States, Great Britain and Australia and our customer support representatives will assist you. In case you already have an account, you are able to get in touch with us about general and sales issues, although we're usually able to help with a variety of tech issues as well. For entirely technical troubles you'll need to use our in-built ticketing system where the conversation between you and our technical support crew will be in 1 place, which is the better option in case the problem needs additional time to be dealt with or it has to be escalated to our sysadmins.