In case you’ve got a site, a problem can always show up and it doesn’t automatically have to be associated with the hosting service itself. For instance, something might go wrong when you bring an app up to date or some critical content can be edited or erased incidentally. No matter what the essence of the problem might be, you will need to get in touch with the technical support team and ask them to restore a backup or to assist you in troubleshooting the problem that you’re encountering. How promptly they will do this will predetermine the interval of time that your websites will be down. For certain sites like community websites or e-stores, a continuous unavailability can too often mean lost users and cash. With this in mind, it is quite important to use the services of a company that provides not only a good client care service, but also a quick one.

One-Hour Response Guarantee in Cloud Web Hosting

Our guaranteed max response time for any trouble ticket that you post or any e-mail that you send is just one hour, even in case you contact us on weekends and official holidays. Whatever the essence of your inquiry or issue may be, we’ll help you out right away and will give you the needed information to resolve any problem with your sites. The actual reply time usually does not exceed 15 to 20 minutes, which goes to say that you can just forget about waiting for hours to get a problem sorted out or even worse – waiting around all day only to obtain an answer that more info is needed whilst nothing is solved. We’ll assist you in a jiffy merely because we understand precisely how expensive time can be in the dynamic digital age. The one-hour reply guarantee applies to any billing or technical query that you might have with regard to our cloud web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our hyper-fast support services. You will obtain an answer to any trouble ticket posted via the web hosting Control Panel or email sent to our technical and client support staff in less than one hour. The response time is guaranteed and it applies regardless of the issue – billing or technical. Often, it takes significantly less time to explore and rectify a problem. We’ll provide you with more information in case the solution involves something that has to be done on your end. If you get in touch with us during weekends or public holidays, the response time will be exactly the same and given that our support team is working 24 hours a day, you will receive prompt assistance for practically any general, technical or billing issue regardless of the hour.