A live chat is a real-time method of communication between a website hosting company's support team and its clients. It's an efficient way to receive some info about the hosting services or have some issue resolved as you're talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a ticket are the low chance of errors any time you exchange info like usernames or domain names, the more rapid response time since the communication is real-time and the fact that you don't need to stay on the chat all the time - you'll be able to do another thing while the agent examines the issue involved. In addition, you're able to join a live chat room from any kind of computer that is connected to the web, avoiding the phone fees that you will need to pay in case you are calling to another country.

Live Chat Support in Cloud Web Hosting

As we believe that various issues are quickly resolved if you chat with a live person, we offer a live chat service for all our potential and existing customers. Our chat is available every single day and our customer care agents can assist you with a variety of questions and situations. In case you are not our customer yet, you'll be able to learn more about our cloud web hosting plans and the web hosting platform in general so that you can be certain that your websites will work effectively on our servers. In case you already have an account and you've got some questions or you encounter any kind of troubles with any of our solutions, you can join us on the live chat and we can provide the needed details or assist you to troubleshoot the problem. You'll have to open a trouble ticket for specific troubles which require longer time or the expertise of a system administrator, still for a number of basic issues you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all of our prospective and current customers. If you are searching for a new hosting account, you're able to chat in real time to one of our agents and get more information about our Linux semi-dedicated servers so as to choose the perfect package for your websites. In the event that you already own an account with us, we will be able to assist you in a very timely manner with billing, general and first-level technicalmatters. Though in some cases you may have to open a ticket since there are issues that can't be resolved through a live chat, we can assist you with lots of basic tasks, for example installing an e-mail account in an email client or forwarding one domain name to another one. This way, you will benefit from prompt assistance and you will save time and effort.