There are a number of ways to get in touch with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you pick is a trouble ticket system. It’s the easiest correspondence medium for several reasons. In case no customer service staff representative is free at the moment and they are all engaged, a telephone call may not be answered, but a ticket will invariably hit home. Plus, you can copy and paste large pieces of information without needing to worry about typographical errors, and if a certain issue requires more time to be resolved or a number of responses need to be exchanged, all the info will be in the very same location, so each party can always see the comments added by the other one. The negative side of using tickets to contact your hosting company is that they are typically separate from the web hosting platform, which goes to say that if you have to supply information or to follow instructions, you’ll need to use at least 2 different admin dashboards and this number can rise in case you wish to manage a number of domain names. In addition, lots of web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting for a response.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting plans come bundled with an integrated support ticket system, which is part of our custom-built Hepsia Control Panel. In contrast with other comparable tools, Hepsia allows you to manage everything connected with the web hosting service itself in the exact same location – invoices, website files, emails, support tickets, etc., avoiding the need to log in and out of different admin dashboards. If you have any pre-sales or technical questions or any problems, you can submit a ticket with just several mouse clicks without logging out of your hosting Control Panel. During the process, you may select a category and our system will offer you a variety of informational articles, which will give you additional info and which may help you resolve any particular problem even before you actually submit a ticket. We guarantee a response time of maximum 1 hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you’ve opened a semi-dedicated server account with our company and you would like to touch base with our help desk staff representatives, you’ll be able to open a support ticket straight from your Hepsia hosting Control Panel instead of using a completely different customer support platform like you’ll have to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will allow you to post a new ticket easily and to browse through older tickets using a smart search filter. Besides, you’ll be able to browse the relevant knowledge base articles that our system will offer you in accordance with the problem category that you select for your new ticket. You can carry out all of the abovementioned activities without signing out of your Control Panel at any time, which means that in case you experience any complication or have an enquiry, you can get in touch with our technicians and resolve the given problem in no more than sixty minutes through a single support platform.